At Fantasy Ninja, we aim to provide a smooth and enjoyable experience for all users. However, we understand that there may be situations where contest cancellations or refunds are necessary. This policy outlines the conditions under which cancellations and refunds are processed.
Before Contest Start: You may cancel your entry before the contest begins, provided it is within the time limit specified on the contest page. If your cancellation is successful, your entry fee will be refunded to your account balance.
After Contest Start: Once a contest has started, cancellations are not permitted, and entry fees will not be refunded, as contest results depend on real-world performances.
Insufficient Participants: If a contest does not meet the required number of participants, Fantasy Ninja may cancel the contest. In such cases, all entry fees will be refunded to participants.
Technical Issues: If technical problems or unforeseen events affect the fairness of a contest, Fantasy Ninja reserves the right to cancel it, with full refunds issued to participants.
Rule Violations: If a contest is canceled due to rule violations, refunds may not be provided to the users responsible for those violations.
Eligible Refunds: Refunds may be issued under the following conditions:
Refund Method: Refunds will be credited to your Fantasy Ninja account balance. You can use the funds for future contests or request a withdrawal in accordance with our withdrawal policies.
Non-Refundable Situations: Refunds will not be provided in the following cases:
Withdrawal Requests: Users can request a withdrawal of their account balance at any time, subject to the minimum withdrawal amount specified on the platform. Withdrawals will be processed to the payment method linked to your account.
Processing Time: Withdrawals typically take 3-5 business days, depending on your payment provider.
Withdrawal Fees: A small fee may apply to withdrawals. Any applicable fees will be displayed during the withdrawal process.
Contact Support: To cancel a contest entry or request a refund, please contact our support team at [email protected]. Be sure to provide your account information, contest details, and the reason for your request.
Review Process: Our support team will review your request and respond within 24-48 hours. Additional information may be required to process your request.
Fantasy Ninja reserves the right to update this policy at any time. Any updates will be posted on this page, and continued use of the platform after changes have been made signifies your acceptance of the updated policy.
If you have any questions regarding this Cancellation & Refund Policy, please contact us at [email protected].